Reviews

Morris Dibben Estate Agents has 29 reviews

  • Valued Customer, Southampton 18-Jan-2018
    Customer Experience

    My service feedback with Sales

    Have used Morris dibben in the past and found that the sales person Simon Edser to be very professional at his job and this is why we used them again. We felt that some of the staff didn't work hard enough and keep you informed of what was happening for the fees that Morris Dibben charge and we had to keep phoning to find out. We won't be using them again.

    Customer Relations Team 20-Jan-2018

    Thank you for your warm review of our Morris Dibben team. It is wonderful to read that you found Simon very processional on a previous occasion and I would like to assure you that the rest of your feedback has been forwarded to the local Retail Performance Director to discuss with the team involved locally. If you would like to provide us with a any further feedback regarding your experience, please e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.<br />

  • 16-Jan-2018
    Customer Experience

    Bitterly disappointed

    Failed to properly check buyer's financial/mortgage position. Poor communication and showed little understanding that their performance aggregates rather than lessens what is already a stressful time.

    Customer Relations Team 16-Jan-2018

    Thank you for taking the time to leave us your feedback. I am sorry to read that on this occasion it does not look like we have lived up to our usually high standards of customer service. Customer service is very important to us and as such I will make sure your words are forwarded onwards to the Retail Performance Director, to address locally with the branch team. In the meantime if you have any further feedback or wish to discuss the matter further, please feel free to e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.<br />

  • Chandet Gandhi, HA7 3QZ Stanmore,London 14-Jan-2018
    Customer Experience

    Always welcoming on phone.Always responded and honest about the situations

    Always responded to telephone calls.Always ready to assist and kept us up-todate with the situations.

    Customer Relations Team 17-Jan-2018

    Thank you for the great review! I'm happy to hear you received very good service from the Morris Dibben team in Southampton. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah.<br />

  • 12-Jan-2018
    Customer Experience

    Wish we used somebody else!

    Terrible communication - we found out more from our buyer than from them - youngsters handling our sale who weren't very professional - would not recommend

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience and I am sorry if on this occasion our branch team did not meet this goal. We do always aim to understand further our customers experiences and as such I will share with the local Retail Performance Director your feedback to help improve our customer service going forwards. I would also like to invite you to e-mail us further details of your experience to review@countrywide.co.uk. Kind regards, Scott.<br />

  • Valued Customer 11-Jan-2018
    Customer Experience

    My service feedback with Sales

    Nice friendly team got there in the end

    Customer Relations Team 12-Jan-2018

    Thank you for the 5 star review of the service you received from Morris Dibben in Southsea. I am pleased to read that you found the team to be nice and friendly. Kind regards, Emma.<br />

  • 10-Dec-2017
    Customer Experience

    Worth every penny!

    Brilliant service. Would highly recommend. They worked hard to make sure that everything was being done and chased when necessary. They gave me piece of mind and took on a bit of the stress.

    Customer Relations Team 11-Dec-2017

    Thank you for taking the time to leave your excellent 5 star review of the service you received from Morris Dibben in Southampton. It is brilliant to read that the team worked hard and gave you peace of mind on what can be a very stressful time. Thank you also for the recommendation. Kind regards, Emma.<br />

  • Mr Smith 08-Dec-2017
    Customer Experience

    So-so

    Did a good job explaining the options when it came to the sale, however for full service it has surprised me that I have had to; call them to get them to do an inspection (seems they would have not bothered unless I asked), sort council tax out and energy bills. I also have to try several times to get in contact before someone picks up the phone, my calls are not returned and emails often not responded to.

  • Valued Customer 28-Nov-2017
    Customer Experience

    Marvellous Morris

    The only Agent to recognise we were selling a lifestyle not a property

    Customer Relations Team 29-Nov-2017

    Thank you for your great 5 star review of the service you received from Morris Dibben. It is brilliant to read that the staff did recognise that sometimes selling a property goes much deeper than just bricks and mortar and that there are many other things to consider. Kind regards, Emma. <br />

  • Valued Customer, Romsey 10-Nov-2017
    Customer Experience

    Great Team Across The Board

    Kim, Nick, Lorraine, Gina and the whole team at Morris Dibben are first and foremost professional, honest and trustworthy people within the profession. Beyond that they also manage to be efficient, friendly, helpful, communicative and supportive. Have used them many times now in both sales and lettings and rate them very highly in both fields.

    Customer Care 16-Nov-2017

    Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Kim, Nick, Lorraine, Gina and the whole team will be thrilled with this feedback. Kind regards, Regan.<br />

  • Valued Customer 30-Oct-2017
    Customer Experience

    My service feedback with Sales

    Communication was always good and the staff are helpful and friendly

    Customer Relations Team 31-Oct-2017

    Thank you for taking the time to leave your feedback and I am pleased to see the Morris Dibben team in Southampton were able to deliver as expected. If you would like to discuss your experience any further and elaborate on how the branch could have turn this into a 5* review then please email review@countrywide.co.uk. Many thanks, Sarah.<br />