Reviews

Morris Dibben Estate Agents has 55 reviews

  • Susan D. Song, Southsea, Portsmouth 16-Aug-2017
    Customer Experience

    Excellent service, incredibly professional, highly recommended

    The whole team from the first visit to the office in Southsea to the final day of completion were incredibly helpful, knowledgeable and professional, they kept us up to date every step of the way during the selling process. I have used Morris Dibben Southsea before when purchasing a property and I have and will continue to recommend them. Lee, Matthew, Verity and Adam offered the complete service from beginning to end.

    Customer Relations Team 17-Aug-2017

    Thank you for this fantastic recommendation and 5* review. It is great to read that the whole team were able to provide you with the excellent service that we do expect from all our Morris Dibben branches and I will make sure that the entire team at the Southsea branch are able to receive a copy of this wonderful, kind review. Thank you, Scott.

  • Valued Customer 04-Aug-2017
    Customer Experience

    My service feedback with Sales

    A very long process (over a year) although Rod, Fionna and the team kept us in the loop at all stages

    Customer Relations Team 04-Aug-2017

    Thank you for taking the time to leave this kind review of our Morris Dibben branch in Southampton. I am glad that Rod, Fionna and the team were able to provide support despite your long process. Best wishes.

  • 03-Aug-2017
    Customer Experience

    I used two agents Morris Dibben put the others to shame

    Used two different agents for the sale of two different properties. Morris Dibben put the others to shame, there were huge differences between the levels of service. I will always chose Morris Dibben 1st time, every time in future. Great team, lovely people.

    Customer Relations Team 04-Aug-2017

    Thank you for taking the time to leave this wonderful 5* review! I am thrilled to hear that you had such a fantastic experience with the team at Morris Dibben and<span> </span><span>that they were able to provide such a friendly approach and high level of service, furthermore I am </span>delighted<span> that you would choose to use Morris Dibben again in the future. Kind regards.</span><span> </span>

  • Valued Customer 02-Aug-2017
    Customer Experience

    My service feedback with Sales

    by being honest in information passed on ,and not offering ill informed advice on building and construction regulations

    Customer Relations Team 04-Aug-2017

    I am sorry that you felt your experience was only worthy of one star, I would like to find out more details as to any issues you encountered so we can improve in the future.If you would like to discuss your experience in greater detail please email me at: review@countrywide.co.uk 

  • Valued Customer 28-Jul-2017
    Customer Experience

    My service feedback with Sales

    They were very happy to help at any time

    Customer Relations Team 29-Jul-2017

    It is great to see that the Morris Dibben branch in Hythe were always happy to help. If you would like to provide us with more details about how we could have made this a 5* experience for you please contact us at review@countrywide.co.uk/. Kind regards and thank you.

  • Jules Brittan, Southampton 26-Jul-2017
    Customer Experience

    Unhappy customer!

    Unprofessional. Lacking in attention to detail. Poor feedback. One department/division doesn't know what another is doing. There are so many issues that it would take some time to list & address them all here!

  • Guy, Southampton 26-Jul-2017
    Customer Experience

    Very disappointed customer

    Photos of property were bad and made the property look its worst, one was even out of focus. Although my property was sold within 4 weeks of going on the market, I had to make the decision to drop the original price, which was too high as I had 1 viewing in 2 weeks. On top of this I had to do the viewing with my buyers myself, as Morris Dibben had no staff available, despite being given 2-3 days notice. I was misinformed about the buyers position and chain, being told they had sold and were cash buyers when they were actually in a 4 person chain. On completion day I received no communication whatsoever from Morris Dibben and had to do the chasing myself - the sale completed 10 minutes before close of banking. I also received no thank you email or phone call from them, not even an automated message, just a bill through my solicitors. I will personally never use nor recommend Morris Dibben ever again to rent, let or sell a property

    Customer Relations Team 26-Jul-2017

    I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk

  • Valued Customer 25-Jul-2017
    Customer Experience

    The sale of my property was swift and timely.

    I look forward to using morris dibbon again for future property needs.

    Customer Relations Team 25-Jul-2017

    Thank you for the 5* review about Morris Dibben in Southampton, it's great to read that you would be using us again and that your sale was swift and timely. Kind regards,

  • 20-Jul-2017
    Customer Experience

    Awful service!

    For the amount of money they charge for management fees, the service is POOR. Have had 2 very bad experiences with them. A few years back, there was a **** up in setting up moving in date of a new tenant. As a result, I did not have the time to bring in my cleaner and was forced to let a MD cleaner do the job. I paid £60 only for the new tenants to make a big complaint - there were still nail clippings in the shower basin, etc. It seems that £60 is payment for "light dusting" only. Yesterday, I was contacted at 1:09PM regarding a problem with the toilet. As I was driving, I could not take the call. At 1:20PM, I listened to the voicemail message and contacted my plumber straight away and made arrangements for him to attend to the problem at 10 am today. At 1:22PM, I informed Morris Dibben of this and 6 minutes later they confirmed that the tenant would be around to let the plumber in. Today at 12:13, my plumber informed me that the job was done. To my surprise, this afternoon I received an email from Morris Dibben saying that they were unsuccessful in contacting me and that they have asked their own plumber to sort out the problem. £70 would be taken from me as part settlement of the anticipated invoice!!!! This is definitely the last straw. I will review my contract with them ASAP.

  • 17-Jul-2017
    Customer Experience

    Helpful Team at Morris Dibben

    They were very efficient, prompt, friendly and helpful.

    Customer Relations Team 18-Jul-2017

    Thank you for the great review! It is great to see that the team at Morris Dibben in Southampton were able to provide an efficient and personal service to you. However if you would like to give us further feedback as to how the branch could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks,